Strategy & Operations Manager

ABOUT STRELLA

Strella is an AI-native Voice of Customer (VoC) platform built for private equity teams and their portfolio companies. We combine primary research (including AI-moderated interviews) with automated analysis to turn customer conversations into clear, decision-ready insights—faster and with less manual effort than traditional surveys, expert calls, or spreadsheet-heavy synthesis.

We’re building the automation layer for market work in PE: a system that makes it easy to source feedback, run research, synthesize findings, and turn insights into action across diligence and value creation. The goal is always-on, defensible customer truth that plugs into the PE workflow and helps teams move from “collect data” to “make the call” with speed and confidence.

WHAT YOU’LL DO

• Own 2–4 high-impact, ambiguous workstreams at a time (e.g., diligence research ops, customer onboarding, GTM ops, partnerships), from problem framing → execution → measurable outcomes.
• Be customer-facing: join calls, run working sessions, and translate customer pain into clear product and go-to-market priorities.
• Influence strategy and the roadmap: synthesize customer + market signals into crisp recommendations on ICP, pricing/packaging, and what we build next.
• Build scalable systems: partner with engineering to automate workflows and ship tooling that removes repetitive work over time.
• Turn repeatable wins into a playbook: codify best practices, templates, and “how we do this” docs that make the team faster.
• Act as a force multiplier for the founders—identify the bottleneck, then fix it.

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WHO WE’RE LOOKING FOR

• Experience: 3–6 years total (or equivalent), with demonstrated ownership of ambiguous, fast-moving workstreams.
• Background: consulting, strategy & ops, product, growth, analytics, or customer-facing roles—especially in high-velocity environments (consulting, startups, or scrappy teams). Exposure to PE is a plus, not a requirement.
• Execution strength: proven ability to drive projects from 0→1 with minimal oversight, strong judgment, and high accountability.
• Analytical + structured: comfortable with Sheets/Excel, basic data analysis, and turning messy inputs into clear storylines and recommendations.
• Communication: clear writer and facilitator; able to align stakeholders and move decisions forward without heavy process.
• Builder mindset: bias toward action, high attention to detail, and a willingness to jump in wherever the work is highest-leverage.

NICE TO HAVE

• Exposure to private equity, diligence, or voice-of-customer / research workflows.
• Experience working closely with engineers (spec writing, QA, iterating on tooling).
• Comfort prototyping with AI tools (e.g., “vibe coding” lightweight scripts/workflows).

WHY THIS ROLE

• Work directly with the founders on company-defining initiatives.
• Own meaningful projects end-to-end with high autonomy and high accountability.
• Help build the operating system and playbooks that scale Strella.
• High growth trajectory: opportunity to lead workstreams and manage a team over time.

COMPENSATION

Compensation is role-dependent and includes competitive cash, equity, and benefits. Let’s talk.