Onboarding and Implementation Specialist

ABOUT PAYSCALE

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower top companies in the U.S. and businesses like Cintas, ZoomInfo, Chipotle, Brookdale Senior Living, Ohio State University, American Airlines, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com http://www.payscale.com.

Job Summary

The Implementation Specialist supports the implementation team in onboarding new compensation planning clients. This includes site creation, discovery, and documentation in initial setup, processing of client files, support and triage in client User Acceptance Training, and cross-collaboration with internal teams.

The specialist also partners with and assists clients in tactical compensation administration initiatives within our proprietary compensation planning solution. The Implementation Specialist supports implementation managers in client-facing activities, coordinating the implementation project initiatives of our client partners and ensuring that milestones/goals/deliverables are met.

What You'll Do

• Build client sites per specifications on their newly signed contracts
• Own the communication process to new clients in self service implementation tracks
• Track self service implementation progress for new customers
• Lead intake calls when clients are having issues with self-service materials
• Research answers or bring in other team members to solve issues
• Provide task-based support to the implementation team.
• Ensure client satisfaction and product/service adoption.
• Establish relationships and ensure open communication channels across multiple functions.
• Lead by example, displaying a positive, service-first attitude to internal/external clients.

What We're Looking For

• 1-2 years’ experience in a fast-past Implementation or data configuration roles, preferably in SaaS implementation, compensation management, HRIS systems, or any combination thereof.
• Experience in discovery and requirements gathering.
• Experience with Salesforce or similar CRM.
• Experience working with large data sets and Microsoft Excel required.
• Comfortable working in an ever-evolving environment that works towards continuous improvement.
• Understanding of how relational databases work.
• Ability to confidently lead client meetings and have a keen understanding of the solution's best practices and how they can be incorporated.
• Ability to work successfully and independently and take ownership of problem-solving.
• Strong organizational skills
• The highest ethical standards are required to protect the confidentiality of client data.
• Strong communication skills (both verbal and written) and a commitment to accuracy, reliability,
• Attention to detail, and client service.
• Self-starter, shows success in proactive learning and self-managing.
• Bachelor's degree or relevant experience

Location

Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office for the moments that matter.

In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office.

When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.
• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.

Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Data informed decision making.
• Customer first. Always.
• Succeed together.
• Relentless about results. Obsessed with excellence.
• Lead the change. Shape the standard.

An open and inclusive environment where you’ll learn and grow through programs and resources like:

• Monthly company All Hands meetings
• Regular opportunities for executive leadership exposure through things like AMAs
• Access to continued learning & development opportunities
• Our commitment to a continuous feedback culture which allows us to drive performance and career growth
• A growing network of Employee Resource Groups
• Company sponsored volunteer hours
• And more!

Our more standard benefits

• Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
• 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
• HMO Coverage +1 dependent
• Fixed work schedule, Monday through Friday 10pm-7am Manila

Equal Opportunity Employer

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/ and imposter syndrome https://fortune.com/2024/06/21/high-functioning-achievers-imposter-syndrome-career-ladder/ can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you have a disability or impairment and need assistance with the application process, please email recruiting@payscale.com for support.

Fraud Alert

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com