Customer Service Representative

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Purpose of the role:

Responsible for resolving customer queries, meeting Service Level Agreements (SLAs), compiling reports, and resolving complaints in a timely manner. Proficiency in Customer Relationship Management (CRM) systems is essential.

This position reports to the Customer Service Manager

Your responsibilities can include:

• Efficiently handle and resolve customer inquiries via phone, email, and other communication channels
• Ensure all queries are addressed promptly and accurately
• Adhere to and meet established Service Level Agreements (SLAs) to ensure timely and effective customer service
• Prepare and compile various reports as requested by management
• Address and resolve customer complaints in a timely and professional manner. Follow up with customers to ensure satisfaction and prevent recurrence of issues
• Utilize CRM systems to manage customer interactions, track issues, and maintain detailed records of customer communications
• Work closely with other departments, including operations and sales, to ensure seamless service delivery and resolve any logistical issues
• Identify opportunities for process improvements and contribute to the development of best practices in customer service

Qualifications and experience:

• Matric. Additional qualifications in logistics, business
• administration, or a related field are a plus
• Minimum of 2 years of experience in a customer service role within a logistics environment
• Attention to detail
• Customer Service
• Customer-focused with a commitment to providing exceptional service

Attributes required :

• Excellent communication skills, both written and verbal
• Strong problem-solving skills and the ability to think on your feet
• Proficiency in CRM systems and other relevant software.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.