Patient Transport Group Lead - Lake Mary Hospital

Position Summary Department: LMH Patient Transport SVC Title: Patient Transport Group Lead Orlando Health Lake Mary Hospital The NEW Orlando Health Lake Mary Hospital represents Orlando Health’s continued commitment to the Seminole County community, which we have proudly served for 40 years. As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women’s services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds. State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department. For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient. Labor and delivery services, and a future neonatal intensive care unit 6 state-of-the-art operating rooms 3 catheterization labs with a dedicated interventional radiology and vascular lab Comprehensive cardiovascular care 16 ICU Beds Observation unit Outpatient Scripts Pharmacy Top Reasons to Choose Orlando Health – Lake Mary Hospital: BEST Place to Work, 5 years in a row! As a new hospital, Orlando Health Lake Mary offers unique opportunities for career advancement, leadership roles, and professional development. Benefits Package that begins on day one (Full-Time & Part-Time only). Flexible Schedules Position Summary The Patient Transportation Group Lead is responsible for assisting, directing, and coordinating transportation services across patient care and ancillary support areas. Thisrole serves as a working lead, actively participating in daily operations while overseeing the performance of team members. Essential Functions • Coordinate and monitor transportation activities to ensure timely and safe patient movement. • Serve as a point of contact for issue resolution, reporting concerns to appropriate personnel and following up to ensure resolution. • Provide leadership and support to transportation staff, including training, guidance, and performance monitoring. • Fill in for transportation roles as needed to maintain service continuity. • Promote a culture ofsafety, service excellence, and teamwork within the department. • Dispatch and coordinate patient transportation services, maintaining clear communication with patient care providers and the transportation team. • Demonstrate a strong understanding of hospital transportation systems and protocols. • Conduct daily audits to assesstechnical performance, safety compliance, service quality, and team productivity. • Train team members on scripted communication techniques to assist patients, visitors, and staff in designated areas. • Perform supervisory duties in the absence of the Patient Transportation Supervisor. • Monitor team productivity and patient response times to ensure service efficiency. • Perform preventive maintenance and minor repairs on wheelchairs and related transport equipment. • Maintain an accurate database of equipment inventory and repair records. • Deliver broken or malfunctioning equipment to the Clinical Engineering Department for furtherservice. • Ensure adherence to transportation quality assurance standards and update procedures as needed. • Drive continuous improvement initiatives across departmental and interdepartmental processes to enhance service quality. • Clean, organize, re-tag, and replenish equipment in designated areas; manage pickup and delivery of clinical equipment. • Support leadership in maintaining compliance with Joint Commission and CMS regulations related to medical equipment and oxygen tank storage. Qualifications Education/Training Required High School Graduate or equivalent. Licensure/Certification Required Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association. National Child Passenger Safety Certification (CPS) by Safe Kids USA – if required for area. Obtained within 90 days of obtaining position. Experience • One 1-year experience as a transporter or working within the transport department required. • One 1-year supervisory experience preferred. Education/Training Required High School Graduate or equivalent. Licensure/Certification Required Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association. National Child Passenger Safety Certification (CPS) by Safe Kids USA – if required for area. Obtained within 90 days of obtaining position. Experience • One 1-year experience as a transporter or working within the transport department required. • One 1-year supervisory experience preferred.