Front Desk/Agent Turnant - Season 2026 - Borgo Pignano Florence (EN)

The Front Office Agent is the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors.

MAIN DUTIES AND RESPONSIBILITIES

• Ensure that all guest preferences noted in the reservation are recorded and honoured.
• Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
• Welcome guests at check-in and check-out while adhering to service standards.
• Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
• Manage guest requests in person, via phone, or through email/WhatsApp.
• Respond to every guest need with courtesy and attention to detail.
• Stay updated on local attractions and provide information on hotel services.
• Actively collaborate with all departments to ensure a smooth and high-quality service.
• Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.
• Precisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR.
• Be willing to cover night shift once a month
• Your direct supervisor will assign you additional tasks as needed

REQUIREMENTS

• English: C1, italiano: C2. A third language is a plus
• Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
• References
• Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays.

OUR OFFER

• Fixed term working contract of 6 months as from June 2026. CCNL Settore Turismo (Federalberghi)
• Staff well-being initiatives and events to promote collaboration and inclusion
• Training activities and rewards linked to quality of service
• Staff canteen
• Uniform and uniform cleaning
• 5/7 working days

No lodging facilities

Workplace: Florence, Via Bolognese 89

Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti