Partner Success Manager

The Role

We are seeking an experienced, passionate, data-driven and resourceful Partner Success Manager to support and scale our global ecosystem of strategic partners. You will sit at the intersection of operational excellence, revenue strategy, and relationship management, ensuring our partnerships are healthy, measurable, and delivering sustained mutual value.

In this role, you will partner closely with GTM and Corporate Development leadership to strengthen, scale, and operationalize StarRez’s strategic partner ecosystem. You’ll be responsible for maintaining high-impact relationships with a focused portfolio of strategic partners while building the systems and CRM discipline required to manage these relationships at scale.

Success in this role requires the ability to combine executive-level relationship management with attention to detail and operational excellence. You will lead thoughtful, proactive engagement with partners, maintain strong operational organization, and identify opportunities to deepen collaboration and shared customer value.

Role Specifics

• Work Location: Remote (US)
• Travel: 5% (The percentage of travel is an estimate and could vary based on business needs.)
• Compensation Structure: In addition to the base salary listed below, this role is eligible for a performance-based bonus.
• Reporting Structure: This role reports to the Director, Partnerships.

Application Deadline: This role will accept applications until May 14th, 2026 at 5PM CDT, unless otherwise posted.

What You Will Own

• Manage a portfolio of high-value Strategic Partners, building strong, multi-threaded relationships
• Lead structured QBRs and ongoing partner check-ins to maintain alignment and performance
• Establish and track Partner Health metrics tied to revenue, engagement, and shared outcomes
• Own and maintain accurate partner data, including contracts, revenue tracking, and opportunity attribution
• Standardize reporting, dashboards, and performance scorecards across the partner portfolio
• Deliver clear, executive-ready performance updates to internal stakeholders and partner leadership
• Develop and implement partner value creation plans to drive measurable mutual growth
• Identify and support upsell, cross-sell, and co-sell opportunities within shared accounts
• Partner cross-functionally with Sales, Marketing, and Customer teams to embed partners into GTM strategy
• Build and manage a structured inbound partner qualification process to guide thoughtful ecosystem expansion
  

Required Qualifications

• 2+ years of channel partnerships, or relationship management experience
• Demonstrated experience managing strategic relationships at scale
• Strong proficiency in CRM systems
• Proven track record of maintaining highly organized, accurate records with operational excellence
• Experience building KPI dashboards and executive-level performance reporting
• Ability to translate complex data into compelling relationship narratives and strategic recommendations

Preferred Qualifications

• Experience in B2B SaaS or Higher Education
• Experience using Salesforce

Reasons to join our Team:

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

Even if you don't have all the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.