Field Service Engineer (M/F/D)

Avantor is looking for an experienced Field Service Engineer to join our service team in Portugal. The responsibilities of this role include providing technical support to our customers in the research, pharmaceutical, and chemical industries.

This is a full-time, mobile position covering the North of Portugal.

Activities

• Preparation and installation of equipment: electrical connections, piping connections, software configuration.

• Maintenance and qualification of equipment.

• Repair of breakdowns.

• Telephone support to customers.

• Customer training.

• Administrative management of the technical support performed

• Stock control and exchanges.

• Placing material orders.

• Prefer cool certificate

Responsibilities

• Ensure an adequate and timely response to the customer.

• Maintain daily contact with different stakeholders.

• Ensure daily contact with the client’s designated responsible persons.

• Ensure the correct development of technical support from installation through periodic maintenance.

• Control maintenance contract conditions and ensure compliance.

• Verify understanding and effective application of the training provided to customers.

• Contribute to cost optimization.

• Ensure the accuracy and reliability of the information handled.

• Resolve incidents in accordance with ISO criteria.

• Apply established service technical work processes and standards, including risk prevention.

• Whenever necessary, use the PPE established for each case.

• Ensure proper implementation of new policies.

• Maintain order and cleanliness at the workplace.

• Comply with internal standards regarding waste segregation and management.

• Comply with road traffic regulations and any other applicable legislation related to driving vehicles.

• Comply with internal safety and hygiene regulations.

• Comply with occupational safety and health regulations related to job-related risks.

• Ensure confidentiality in all matters related to work carried out at customer sites.

• Other activities and responsibilities that may be assigned.

REQUIRED PROFILE (Education, Professional Experience)

• Minimum of 2 years’ experience in a Technical Service department or equivalent.

• Driving license.

• Good practices in Data Integrity.

• Knowledge of laboratory equipment (microscopes, incubators, spectrophotometers, freezers, HPLC etc.).

• Knowledge of electricity and electronics.

• Experience in repairing laboratory instruments and equipment.

• Advanced IT skills.

• Good communication skills.

• Intermediate level of English (B2).

• Knowledge of ISO 9001.

• Knowledge of GMP.

• Knowledge of SAP C4C will be a plus (training will be provided).

• Cool certificate is preferred.

#LI-REMOTE

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.