Technical Trainer - Mobility Aftermarket

The main responsibilities and tasks will be as follows:

Technical Field Service & Training (40%)

• Manage technical responsibility for assigned countries within the Automotive After-Sales region (service, technical training, hotline support, workshop concepts).
• Implement Bosch field service concepts and ensure repairs meet Bosch technical quality standards.
• Plan, coordinate, and deliver technical training activities, including Train-the-Trainer and end-user programs.
• Develop vocational training centers (technical setup, curriculum, and equipment).
• Implement and monitor Bosch Test Equipment Service Concepts.
• Set up warranty management processes at partner workshops and provide related training.

Bosch Workshop Concepts & Network Development (25%)

• Develop and support the Bosch Service Network in terms of growth, quality, and performance.
• Provide technical support to Bosch workshop concepts (Bosch Service).
• Drive continuous improvement through standards, audits, practical tests, quality analysis, and corrective actions.
• Ensure compliance with Bosch corporate identity standards (internal and external).
• Adapt and implement workshop standards, signage, communication, and promotional guidelines.
• Monitor competitor activities and market trends, and share insights with the Automotive After-Sales department.

Business Growth & Projects (20%)

• Lead turnover growth initiatives and manage assigned projects.
• Propose value packages for Bosch Service partners (spare parts, diagnostics hardware/software, training).
• Develop training projects in collaboration with national automotive centers and other partners.

Business Planning & Reporting (10%)

• Monitor and report workshop turnover, KPIs, and business performance.
• Support and coordinate with internal departments such as Marketing, Purchasing, and Equipment.
• Contribute to business planning (turnover, volume, quality, processes, skills).

Diesel Equipment Audits & Compliance (5%)

• Plan, organize, and coordinate audits of diesel test benches to ensure accuracy, reliability, and compliance.
• Organize, monitor, and control diesel equipment testing activities.

Market & Customer Support

• Conduct regular market visits to Bosch partners and customers (fleet owners, government entities, workshop prospects, independent workshops).
• Maintain relationships with OEM/OES partners and support field service actions.
• Demonstrate workshop test equipment in cooperation with Sales.
• Support installation and servicing of Bosch test equipment with wholesalers.

EDUCATION

• Degree in Automotive Engineering.
• Fluent in English and French; Arabic and German are a plus.

EXPERIENCE

• Minimum 5 years of experience in the automotive aftermarket service field, preferably with diesel expertise.

SKILLS

• Strong technical and organizational abilities.
• Excellent communication and presentation skills.
• Willingness to travel.
• Proficient in Excel, Word, and PowerPoint.
• Good knowledge of the automotive aftermarket parts market and workshop environment.
• Self-motivated, able to work independently.
• Empathetic team player with strong networking skills.