Front Office Supervisor - Sofitel Cairo Downtown Nile

• Assisting guests with check-in and check-out procedures 
• Coordinating with housekeeping and maintenance departments to ensure clean and functional guest rooms 
• Handling guest complaints and resolving them in a professional manner 
• Scheduling front desk staff for adequate coverage during peak hours 
• Training new front desk employees on hotel policies and procedures 
• Maintaining accurate records of room occupancy, guest charges, and billing information 
• Monitoring inventory levels and ordering supplies as needed 
• Ensuring guest satisfaction by providing exceptional customer service 
• Managing cash and credit card transactions and balancing daily reports 
• Enforcing hotel policies and procedures to ensure a safe and secure environment for guests and staff.

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field
• 3-5 years of experience in front office operations, with at least 1 year in a supervisory role.
• Familiarity with front office management software and basic Microsoft Office skills.
• Strong focus on accuracy and detail in all tasks and communications.
• Ability to work collaboratively with different teams and departments.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.