Service Manager - Energy Division

Job Description:

Business Overview

Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of more than 70 services, including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networking. Rakuten offers more than 140 services worldwide, of which Communications & Energy Company is the division that operates the cell phone business and other telecommunications and electric energy-related businesses.

Please see below for a list of Communications & Energy Company's services*.

https://corp.rakuten.co.jp/about/company/communications_energy.html

Department Overview

As a retail electricity provider of the Rakuten Group, Rakuten Electricity provides "Rakuten Denki," an electricity service for general households, and "Rakuten Gas," a city gas service. Rakuten Electricity is expanding its services to become the No. 1 new electric power company by providing a safe, convenient, and affordable experience close to its users.

The service features a simple design with a basic charge of zero yen and a single metered charge based on the amount of electricity used, instead of the complicated and difficult electricity rate plans of the past. The service allows customers to receive Rakuten points based on their electricity bills and to pay their electricity bills with the points.

Furthermore, the digitization of the energy field is expected to continue in the future, including the digitization of electricity meters, the development of mobile communication technology, and the spread of IoT and AI. With the spread of distributed power resources such as solar power generation, storage batteries, and electric vehicles, virtual power plants (VPPs) can be used to control and optimize power supply and demand, bundle power sources generated by each household, and mutually trade power. I can also imagine a future where this is done. Against this backdrop, we aim to establish a new power platform by leveraging Rakuten Group's IT technology and big data.

Position:

Why We Hire

Recruitment of additional staff.

Our revenue has been growing steadily, and with a business scale now in the tens of billions of yen, we are planning for further growth.

Position Details

You will be responsible for managing and driving the project forward.

The specifics are as follows

• Conducting various surveys, analyzing data, and developing proposals for new service initiatives

This includes leveraging Rakuten’s diverse data sets and collaborating with external partners on research

You’ll have a high degree of autonomy in planning; if your proposal is approved, you’ll take the lead and oversee the project through to launch.

• Overall project management related to service development

Discussing service concepts with development, design, and marketing teams

During the development phase: task management, schedule management, and determining system development priorities

• Managing various metrics to drive improvements after service launch

Setting KPIs, continuously monitoring metrics, and planning and executing measures to improve performance

• Creating, modifying, and adding dynamic marketing content to deepen understanding of the service
• Past Project Examples

Launched a plan for all-electric home users in collaboration with strategy, operations, systems, and design teams

Planned and launched the energy-saving service “Power Saving Try” in collaboration with systems and design teams

Launched the “Moving Procedures” service, which allows users to start using electricity on the day they move into their new home, in collaboration with operations, systems, and design teams

• Daily workflow

09:00　Arrive at work; check progress on project WBS

09:30　Consumer Group regular meeting (coordinating overall and individual tasks)

10:00　Create project requirements document (PRD)

12:00　Lunch

13:00　Weekly meeting with the development team (review development requirements)

13:30　Designing a survey for existing services

14:30　Creating and analyzing KPI dashboards using BI tools

16:00　Project-wide regular meeting

16:30　Preparing reports for internal approval

18:00　Leave work

Work Environment

Consumer Service Group

Number of employees: 3

Composition: Male in his 30s

All are mid-career hires, including those with no experience in the energy industry, such as those from the UIUX area.

Mandatory Qualifications:

• At least one year of work experience
• Experience in planning or implementing improvements

Desired Qualifications:

• Business level English
• Power industry experience

#business #director #projectmanager  #communicationsandenergy