Concierge AHN

11611 Carlyle Place Navicent Health - Guest Services

Part time

No

0

Evenings, every other weekend, 20 hours a week

Pay Range

$18.85 - $28.30

Major Responsibilities:

• Serves as the receptionist to the lobby area including answering incoming calls, routing calls, providing information to residents /visitors, incoming mail, packages and other deliveries.
• Maintains a thorough knowledge of emergency procedures and as necessary, acts as a key person in directing emergency procedures within Carlyle Place.
• Makes reservations for residents and guests, Maintains guest room reservations and resident vacation calendars.
• Maintains the confidentiality of all resident care information, including protected health information.
• Maintains a current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions, and key personnel.
• Assist the Resident and Guest Relations Manager with implementing plans to improve processes and customer service.
• Performs clerical support for the Human Resources Department/and/or other departments as requested

Licensure, Registration, and/or Certification Required:

None required

Education Required:

High School Diploma or GED required.

Experience Required:

One year experience handling a multi-line phone and basic computer use and knowledge.

Knowledge, Skills & Abilities Required:

Must possess and exhibit a strong positive attitude toward customer service, must demonstrate a courteous, friendly, patient and congenial manner at all times.

Physical Requirements and Working Conditions:

Must be able to use visual acuity to see monitor screen, computer and hard copy materials. Must be able to hear and verbally communicate in person and over the phone or radio. Must be able to sit for prolonged periods of time (up to 2 hours). Must be able to comprehend and learn operation of various office equipment. Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics. Must be able to lift up to 10# specific to job evaluation.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program