VP, Account Management - Small/Medium Business

The Small/Medium Business (SMB) Account Management Team at MERGE serves as the strategic link between our organization and our high-growth, agile client base (accounts with <$1B in annual revenue or <$250K in annual MERGE services). We are connectors, facilitators, and business experts. We act as the orchestrators of MERGE’s internal expertise—bringing together Industry, Solutions, Partner, and Operations teams to provide proactive points of view and compelling proposals that drive client growth until they scale into our Enterprise industry vertical teams.

As VP, Account Manager, you are a hands-on, high-impact executive leader responsible for the overall health of the SMB revenue pipeline and the success of executive-level client relationships. You serve as the primary architect of the commercial frameworks and strategies that allow MERGE to scale through proactive account expansion and retention. You will maintain a strong presence in the field to steer contract negotiations, drive strategic deals, and ensure that all MERGE services are closely aligned with our clients' core business goals.

What You'll Do

Strategic Commercial Leadership

• Deal Execution: Lead high-stakes negotiations for "Big Rock" strategic deals and define commercial models, including pricing and service bundling.
• Value Advocacy: Effectively communicate MERGE’s full value proposition to existing clients to identify expansion opportunities and deepen service footprints.
• Commercial Advisory: Act as the primary advisor for SMB client executives and procurement leads.

Internal Orchestration & Lifecycle Strategy

• Cross-Functional Collaboration: Unite leadership from Industry, Solutions, Partner, and Operations teams to build proactive points of view and compelling proposals that resonate with client needs.
• Lifecycle Integration: Define and implement protocols for introducing account management early in the Business Development process to bridge the gap between client acquisition and long-term management.
• Enterprise Scaling: Oversee the strategic transition of accounts to Enterprise industry vertical teams once they reach the $500K revenue milestone.

Team Leadership & Operations

• Direct Management: Directly manage and mentor Account Directors to foster a culture of operational excellence.
• Proposal Delivery: Ensure the team is consistently delivering proactive, high-quality proposals and maintaining rigorous standards for internal coordination.

Who You Are

• 10+ years of leadership experience in client management at an integrated advertising agency or MarTech consulting firm.
• Demonstrated success in working with cross-functional teams and building influential relationships with C-suite stakeholders and internal executives.
• Successful track record of client success and ability to drive incremental revenue.

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At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $175,000 - $200,000, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.