Drivetrain
Program Manager - Founders Office
Company
Role
Program Manager - Founders Office
Location
Remote
Job type
Full time
Posted
9 months ago
Salary
Job description
Drivetrain is on a mission to empower businesses to make better decisions. Our financial planning & decision-making platform helps companies scale and achieve their targets predictably.
Drivetrain is a remote-first company headquartered in the San Francisco Bay Area. Founded in 2021 by a couple of ex-Googlers, Drivetrain is a fast-growing company on a trajectory for success with backing from leading venture capital firms.
Drivetrain provides a great culture for its employees to thrive in and be happy.
馃挏 Remote-friendly: Drivetrain brings together the best and the brightest, no matter where they are and provides them a great degree of autonomy. We trust our people. 馃棧锔徛燨pen & transparent: 聽We know that when our creators have access to all the information they need, their best work will emerge. 馃憦聽Idea-friendly: 聽We provide an environment to explore new ideas, to take risks, to make mistakes, and to learn, so you can succeed. Anyone in the company can come up with great ideas and become a catalyst for positive change. We let the best ideas win. 馃懃聽Customer-centric: 聽We follow a product-led growth strategy, continuously聽 learning from our customers and collaborating to build the amazing software that Drivetrain is.
Drivetrain is seeking a dynamic and experienced聽Program Manager聽to join our team. This role will focus on managing customer-related activities for our product implementation team and will be part of the CEO's office. The Program Manager will also take on various Chief of Staff responsibilities, interfacing with global customers, and owning customer success metrics.
Key Responsibilities
Customer Engagement:聽Serve as the primary point of contact for global customers during product implementation, ensuring their needs are met and expectations exceeded. Project Management:聽Lead cross-functional teams to deliver successful implementation projects on time and within budget while maintaining high-quality standards. Metrics Ownership:聽Develop, track, and report on customer success metrics, using data to drive improvements in service delivery and client satisfaction. Strategic Planning:聽Collaborate with the CEO and other executives to define strategic initiatives that enhance customer experience and align with business objectives. Stakeholder Communication:聽Maintain clear communication with internal teams and external stakeholders, providing regular updates on project status and addressing any concerns promptly. Process Improvement:聽Identify opportunities for process enhancements within the implementation workflow to streamline operations and improve efficiency. Risk Management:聽Proactively identify potential risks associated with customer projects and develop mitigation strategies to ensure successful outcomes. Team Collaboration:聽Foster a collaborative environment across departments, including sales, engineering, and support teams, to ensure alignment on customer objectives.
Experience
1-3 years in program or project management roles, preferably in a SaaS or technology-driven environment.
Skills
Proven track record of managing complex projects with multiple stakeholders. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills to effectively engage with diverse teams and clients. Familiarity with Agile methodologies is a plus. Ability to work in a fast-paced environment while managing competing priorities.
