Optimization Project Manager

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Optimization Product Manager is responsible for the strategic vision, roadmap, and performance of our self service tools like Chatbots and IVR. Unlike a purely technical lead, the PM focuses on the "why" and "what." This means understanding user needs, defining the product strategy, and ensuring that automated support solutions deliver a world class experience for customers and clerks. This role owns the end to end product lifecycle, translating business requirements into impactful automated features that drive efficiency and customer satisfaction.