Senior Genesys Engage Engineer (Houston, TX)

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.

We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.