Highline Warranty Administrator

Responsibilities: Warranty Claims Management: Oversee all aspects of warranty processing, from start to finish, ensuring accurate and timely handling of claims. Record Keeping: Review and validate warranty claims for accuracy and completeness, coordinating with internal departments to obtain necessary documentation. Problem Resolution: Addressing and resolving any issues or discrepancies related to warranty claims Coordination: Working closely with service advisors and technicians to verify warranty coverage and ensure timely claim submission Communication: Communicate effectively with customers, dealers, and manufacturers regarding warranty claims. Process Improvement: Collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency. Requirements: Experience: Prior experience in warranty processing or administration is required. Experience with Highline for Mercedes Benz, BMW, and Audi strongly preferred. Technical Knowledge: Demonstrated technical knowledge of OEM policies and procedures, and proficiency in using warranty management software and systems. Skills: Strong attention to detail, organizational and time management skills, and excellent written and verbal communication abilities. Education: High school diploma or equivalent. Benefits: Compensation: Competitive salary and benefits package, including paid time off, health insurance, and retirement plans. Work Environment: Positive work environment with opportunities for growth and advancement.