AI Enablement Manager

Fastmarkets is in the middle of a commercial transformation. We are restructuring the sales function, deploying AI tooling across every tier of the revenue org, and building the intelligence infrastructure that will make us one of the highest-performing B2B data sales organisations in our market.

This role is the connective tissue between that ambition and the reality of 120 sellers doing their jobs every day. The AI Enablement Manager will own how AI tools are adopted, governed, and continuously improved across the commercial function  from designing prompt frameworks that help reps build account intelligence in minutes, to auditing output quality, to running the enablement programmes that drive behaviour change at scale.

This is not a training coordination role. It is a high-leverage, strategically visible position that sits at the intersection of commercial operations, AI tooling, and sales performance. The right person will have the ear of the CCO, work closely with the GTM AI Manager and Revenue Intelligence team, and leave a measurable fingerprint on how the business grows.

Principal Accountabilities

AI Adoption & Workflow Design

• Design and own the AI-augmented workflow layer for the commercial organisation — the set of standard prompts, templates, and tool sequences that sellers use to build account intelligence, prepare for calls, draft outreach, and manage pipeline.
• Take a lead or active role in the ideation, build and creation of AI powered tools that increase sales force efficiency output and revenue growth
• Partner with the GTM AI Manager to translate new AI capabilities into seller-ready workflows within weeks of deployment, not months.
• Build a feedback loop from reps to continuously improve prompt quality and workflow design — acting as product manager for the enablement layer

 

Enablement Programme Delivery

• Own the AI training curriculum across New Business, Managed Accounts, and SME tiers — designing programmes that are role-specific, outcome-focused, and built around real Fastmarkets use cases.
• Run onboarding modules for new hires that embed AI-first working practices from day one.
• Deliver ongoing coaching and enablement sessions (live and async) to drive adoption and confidence across the full seller population.
• Build and maintain a self-serve prompt library and resource hub that reps can use independently

Quality Governance & Output Auditing

• Establish and maintain a quality framework for AI-generated outputs used in the sales process — account briefs, email drafts, call summaries, competitive intelligence feeds.
• Run regular audits to identify hallucinations, factual errors, or off-brand outputs before they reach clients or contaminate pipeline data.
• Own the escalation path when AI outputs cause issues, and use those incidents to improve prompts, guardrails, and training.

 

Adoption Measurement & Reporting

• Define and track adoption metrics for every AI tool in the commercial stack — usage rates, output quality scores, time-to-value indicators, and correlation with sales performance.
• Produce a monthly AI Enablement Dashboard for the CCO and Head of RevOps showing adoption progress, quality trends, and blockers.
• Use adoption data to prioritise where to invest next in training, tooling, or workflow redesign.

Cross-Functional Collaboration

• Act as the commercial voice in AI tool evaluations — representing seller needs and workflow realities when the GTM AI Manager or GTM Systems team assess new tools.
• Partner with Sales Leadership to embed AI workflows into QBR preparation, deal review cadences, and account planning cycles.
• Work with Product and Marketing to ensure AI-generated commercial content is accurate, compliant, and on-brand.

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

The ideal candidate has lived in both the commercial and the AI/tooling worlds not necessarily as an engineer, but as someone who has used AI tools extensively in a sales or revenue operations context, understands what good looks like, and has the credibility to teach others.

Essential

• 3–6 years in Sales Enablement, Revenue Operations, or a commercial operations role in a B2B SaaS or data business.
• Demonstrable experience deploying or operationalising AI tools (Claude, ChatGPT, Salesforce Einstein, Gong AI, or similar) in a commercial context — not just using them personally, but rolling them out to a team.
• Strong prompt engineering literacy — able to write, test, and iterate prompts for specific sales use cases and teach others to do the same.
• Experience designing and delivering training programmes to sales audiences — understands what makes sellers engage and what makes them switch off.
• Excellent written communication — you will be creating playbooks, prompt libraries, and training content that needs to be clear, concise, and credible to senior sellers.
• Commercially literate — able to connect AI capability to pipeline outcomes, not just activity metrics.

Highly Desirable

• Experience in a B2B data, market intelligence, or financial information business.
• Exposure to a PE-backed growth environment where pace, rigour, and commercial accountability are constants.
• Familiarity with Salesforce CRM and at least one AI revenue intelligence platform (Gong, Chorus, Clari, Outreach AI).
• Track record of building self-serve enablement assets (prompt libraries, video walkthroughs, Notion/Confluence knowledge bases) that reps actually use without prompting.
• Experience defining and tracking enablement ROI metrics and presenting them to commercial leadership.
• An individual with a growth mindset and a ‘can do’ approach to their work. Innovative, resourceful thinker and solution finde

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process, please inform us so we can make the necessary arrangements.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.