Senior Claims Handler

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Our Gallagher Retail Professional Risks Division are seeking a dynamic Claims Handler to join our established team to look after our clients. Our Specialty Professional Risks Division is based in London, and this will be a hybrid role (3+ days/week in the office). Working directly with our clients and placing teams, you will be responsible for delivering high quality, professional advice concerning cyber and financial lines claims. You will exceed clients’ expectations by handling claims from first notification through to conclusion, supporting them through fast-moving cyber incidents as well as more traditional professional risks losses. Making a difference to outcomes through proactive management, clear communication and strong technical understanding is our focus and goal. Our team is composed of strong, like-minded professionals who are deeply engaged and committed to delivering exceptional service. We pride ourselves on being focused and driven, always striving to exceed expectations and achieve the best possible outcomes for our clients. Each member of our team brings a high level of expertise and dedication, ensuring that we maintain the highest standards of quality in everything we do. We foster a collaborative and supportive environment where every team member is encouraged to grow and develop their skills. With great progression opportunities available, we are committed to helping our team members advance their careers and achieve their professional goals. We believe in investing in our people and providing opportunities for career advancement. Our team members have access to a range of professional development resources and are encouraged to pursue their career aspirations. We recognise and reward hard work and dedication, offering clear pathways for progression within the company. If you are a dedicated professional with a passion for claims handling and a commitment to excellence, we would love to hear from you! How you'll make an impact Advise and guide clients throughout the lifecycle of claims across Cyber and wider Professional Risks/Financial Lines (e.g. PI, D&O, ML and FI), ensuring a calm, clear and professional service during what can be a high-pressure and time-critical period. Regularly assess the status of claims with clients, insurers, and relevant advisors (including solicitors, accountants/experts where appropriate, and breach response partners), obtaining and sharing key information as matters develop and advocating on clients’ behalf, if required. Provide appropriate technical advice to clients throughout the claim, including Cyber and Professional Risks/Financial Lines policy coverage/wordings, key conditions and common loss scenarios (e.g. ransomware, data breach, business interruption, and cyber extortion, as well as PI, D&O, ML and FI matters). Encourage, show compassion, and balance client expectations while driving next steps and agreed actions in line with incident response and claims best practice. Maintain and develop your cyber and professional lines market, insurer, legislation/regulatory and technical knowledge, including data protection and evolving cyber threat trends. Run claims efficiently, ensuring time-critical actions are progressed, reserves and key milestones are managed appropriately, and systems are updated with accurate, complete documentation. Ensure claims statistics and management information are accurate and produced in accordance with SLAs (including incident/claim response times where applicable). About You Proven experience handling Cyber claims (and/or Cyber incident response) within a commercial insurance environment; wider knowledge of Professional Risks/Financial Lines business (PI, ML, D&O, Cyber and FI) is beneficial. Cert CII/Dip CII (Chartered Insurance Institute) qualification desirable (or willingness to work towards), educated to A level standard or equivalent; cyber-specific training/certifications are an advantage. Experience within the insurance industry with a technical claims handling focus; comfortable working with insurers, panel solicitors and specialist cyber vendors (e.g. forensics, notification, PR and credit monitoring) as required. Strong client service drive along with forward planning and analytical skills, able to triage information quickly and identify priorities during a live cyber incident. Exceptional communication skills, task focused, able to influence and coordinate stakeholders under pressure, and keen to develop your career in a specialist area. Able to spot coverage, regulatory and reputational risks and seek advice when required; applying due diligence and adhering to company and insurer processes. Eligible to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Advise and guide clients throughout the lifecycle of claims across Cyber and wider Professional Risks/Financial Lines (e.g. PI, D&O, ML and FI), ensuring a calm, clear and professional service during what can be a high-pressure and time-critical period. Regularly assess the status of claims with clients, insurers, and relevant advisors (including solicitors, accountants/experts where appropriate, and breach response partners), obtaining and sharing key information as matters develop and advocating on clients’ behalf, if required. Provide appropriate technical advice to clients throughout the claim, including Cyber and Professional Risks/Financial Lines policy coverage/wordings, key conditions and common loss scenarios (e.g. ransomware, data breach, business interruption, and cyber extortion, as well as PI, D&O, ML and FI matters). Encourage, show compassion, and balance client expectations while driving next steps and agreed actions in line with incident response and claims best practice. Maintain and develop your cyber and professional lines market, insurer, legislation/regulatory and technical knowledge, including data protection and evolving cyber threat trends. Run claims efficiently, ensuring time-critical actions are progressed, reserves and key milestones are managed appropriately, and systems are updated with accurate, complete documentation. Ensure claims statistics and management information are accurate and produced in accordance with SLAs (including incident/claim response times where applicable). Proven experience handling Cyber claims (and/or Cyber incident response) within a commercial insurance environment; wider knowledge of Professional Risks/Financial Lines business (PI, ML, D&O, Cyber and FI) is beneficial. Cert CII/Dip CII (Chartered Insurance Institute) qualification desirable (or willingness to work towards), educated to A level standard or equivalent; cyber-specific training/certifications are an advantage. Experience within the insurance industry with a technical claims handling focus; comfortable working with insurers, panel solicitors and specialist cyber vendors (e.g. forensics, notification, PR and credit monitoring) as required. Strong client service drive along with forward planning and analytical skills, able to triage information quickly and identify priorities during a live cyber incident. Exceptional communication skills, task focused, able to influence and coordinate stakeholders under pressure, and keen to develop your career in a specialist area. Able to spot coverage, regulatory and reputational risks and seek advice when required; applying due diligence and adhering to company and insurer processes. Eligible to work in the UK.