Customer Service Representative Central Europe (Polish Speaking)

Customer Service Representative Central Europe (Polish Speaking)

• Business Unit:            Vegetables
• Department:                 Customer Service Eastern Europe
• Location:                      Enkhuizen, The Netherlands – Hybrid working

 

Into action

As the vital link between Syngenta and our valued customers across Poland, Lithuania, Latvia, Estonia, Czech Republic and Slovakia, you'll be at the heart of our operations. You'll own the complete customer journey, from order placement to successful delivery, ensuring our distributor network receives exceptional service every step of the way. This isn't just order processing, it's about being a key player in customer satisfaction across a dynamic and growing region.

The challenge

• Serve as the primary contact for distributors in Poland, Lithuania, Latvia, Estonia, Czech Republic and Slovakia building strong and lasting relationships.
• Process incoming orders via order forms into SAP, confirm stock availability, and coordinate with planners to realize timely deliveries.
• Monitor demand patterns and lead times, proactively adjusting to prevent bottlenecks.
• Anticipate challenges and solve order-related issues before they impact customers.
• Coordinate international seed shipments, including relevant export documentation.
• Act as the crucial connector between distributors, sales teams and internal departments

Your profile

• Fluency in Polish and English - this is a hard requirement
• Outstanding communication skills - you connect easily with diverse stakeholders
• Proactive, problem-solving attitude with a sense of ownership
• Commercial mindset with a customer-first approach
• Excellent analytical and planning capabilities
• Experience with SAP (or other MRP/ERP systems) and Excel is a plus
• If you speak Dutch, it would be beneficial.

Your chance!
Join a global leader in agriculture where your work contributes to feeding the world sustainably. You'll be part of the Commercial Unit for Eastern Europe, working closely with a team of sales and account managers spread across the region. While your home base is our office in Enkhuizen, you'll have the opportunity to work remotely and to meet your colleagues in Poland several times a year. If this sounds like your next career move, we'd love to hear from you!

Apply online today at www.syngenta.com. For questions, you can contact our recruiter Nienke Terluin at Nienke.terluin@syngenta.com.

 

What We Offer

• The opportunity to receive an annual bonus and profit-sharing – we celebrate success together! 
• Flexible working options where possible to support a healthy work-life balance. 
• Grow and thrive – unlimited access to Learning Edge, our online learning platform, where you can continuously develop yourself through various training programs and courses. 
• Access to our Employee Assistance Program (EAP), offering free advice, coaching, and support in areas such as career development, emotional support, and legal or financial advice. 
• 25 vacation days + 1 vitality day to recharge. From the age of 35, you will receive an extra vacation day every 5 years. 
• An attractive pension plan – because your future matters to us. 
• If you live more than 5 km away, you will receive a travel allowance of €0.23 per km, up to a maximum of 50 km one way.