Consumer Benefits Coordinator

What You Get To Do:  

The Consumer Benefits Coordinator  will work with cross functional teams to ensure that benefits and financial resources (social security, Medicaid, Medicare, service authorizations, insurances, bank accounts, and other applicable benefits and resources) of each person in service remain current and are tracked to ensure management and accountability of delivered services as identified in the person’s Individual Service Plan. 

Key Responsibilities: 

• Ensure social security, Medicaid and Medicare benefits of persons served remain current.  Ensure individuals stay under resource limits to maintain benefit eligibility.   
• Assist operations with identifying individuals who are over-resourced, or close to being over-resourced, to ensure Medicaid eligibility is maintained so that Dungarvin can bill and be reimbursed for services provided 
• Track Medicaid/Medicare redetermination dates for individuals served.  Ensure redetermination appointments are scheduled and attended.  Verify results of redetermination appointments and ensure follow-up occurs as necessary.  Proactively reach out to Medicaid offices if appointments are not scheduled for individuals who have redeterminations due.   
• Establish and maintain relationships with Texas HHSC and local authorities personnel to address and resolve eligibility issues.  Determine most effective means to resolve issues, which may include frequent in-person trips to social security administration local offices, local authority offices and and other related offices. 
• Maintains tracking spreadsheets and other systems to ensure expedient access to accurate information for individuals served including, but not limited to, guardianship, representative payee status and contact information, Medicaid type, redetermination dates, reauthorization dates, employment or status in work programs, etc. 
• Ensure the master consumer (individual) benefits list stays up-to-date with supported individuals information. 
• Create My Money accounts for persons served once Dungarvin is established as the representative payee.     
• Ensure individual funds are appropriately managed.  Monitor individuals’ personal money, assuring complete and accurate financial records are maintained. 
• Routinely, and as directed, audit individual finances, including My Money ledger, food stamp ledger, cash-on-hand ledger, and ensure all receipts are included.  Complete audit summary reports as directed. 
• Assist with options for individual funds management in areas such as burial trust funds, Stable, and Texas ABLE accounts and various work programs.  Ensure individuals utilize all appropriate and necessary options to maintain resource amounts at a limit to ensure continued Medicaid eligibility. 
• Perform additional duties as assigned to support the organization. 

What makes you a great fit:  

• Minimum 18 years of ago 
• High school diploma or equivalent 
• Experience in basic accounting preferred.  
• Previous experience working with and/or knowledge of representative payee responsibilities, eligibility requirements for entitlement programs such as Social Security, foods stamps, etc. as well as checking and savings account maintenance is preferred. 
• A minimum of one-year experience working with individuals with ID/DD is required 
• Must be responsible, dependable, and capable of performing job duties independently with minimal supervision. 
• Must possess sound decision-making and communication skills; be responsible, professional, and flexible. 
• High standard of accuracy and attention to detail 
• Must have strong and professional communication (verbal and written) and constructive feedback skills, and work as a cross functional team member both internally and externally to maintain good relationships, consistency, and quality in services 
• Excellent organizational abilities and a commitment to consistent follow-through on tasks and responsibilities. 
• Ability to perform work according to established standards and procedures, both internal and as defined by external organizations, and meet deadlines consistently

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law. 

5/1

#DTXJ