Outsourcing & Logistics Specialist

ABOUT STICKERYOU

StickerYou is a leading global e-commerce company for custom die-cut products such as stickers, labels, decals, temporary tattoos, and more. Our proprietary platform infuses automation technology and creativity to empower anyone to make the best custom products in any size, shape, and quantity. Business and consumers can make their marketing, packaging, décor, or personal expression professional grade.

We believe in the enormous power of customization. We are a smart, creative, and passionate group dedicated to growing the most talented and engaging people in Toronto, Canada. We proudly make custom products locally for the global market using software and advanced digital manufacturing.

We make what matters stick!

POSITION OVERVIEW

As an Outsourcing and Logistics Specialist, you’ll be at the heart of keeping things moving—ensuring outsourcing orders are accurately managed in our systems and quickly resolving outbound logistics issues in close collaboration with carriers and the shipping analyst. You’ll partner across sales, production teams, and a wide network of outsourcing partners to drive a smooth, efficient purchase order to customer delivery process. Your work will have a direct impact on timely fulfillment and an outstanding customer experience, helping us consistently raise the bar on customer satisfaction.

This is a fast-moving, highly collaborative environment where things are always evolving—and that’s what makes it exciting. You’ll gain hands-on exposure to international logistics and cross-functional operations, working across regions and teams to solve real-world challenges every day. It’s a great opportunity to grow your skills, take ownership, and make a meaningful impact within a truly global-facing organization.

Note: This is a full-time contractor position.

RESPONSIBILITIES

• Enter and process information into our systems with meticulous attention to detail and accuracy.
• Support the sales team for timely placement of orders with multiple outsource partners.
• Track and monitor the orders placed with the vendors and be responsible for the end to end cycle until the order is fulfilled and delivered to the customer.
• Assist with month end vendor delivery performance tracking and margin discrepancies reporting by collaborating with multiple stakeholders.
• Review and verify data for any errors or deficiencies, promptly correcting any issues and ensuring overall accuracy.
• Assist with data entry and analysis tasks to expedite the processes
• Deliver outstanding customer service by utilizing excellent business email etiquette.
• Apply comprehensive knowledge of our products' capabilities and limitations to ensure accurate and satisfactory orders.
• Accountable to gather customer tax ID /information needed to enable smooth submission for customs paperwork. Valuable in improving customer service.
• Manage relations with Fedex service and customs agents for seamless delivery operations.

REQUIRED SKILLS & CHARACTERISTICS

• A high level of proficiency in both written and spoken English.
• Minimum of 1 year of experience in online order entry or customer support roles.
• Intermediate knowledge of Microsoft Office, Excel, Google Sheets, and online collaboration tools.
• Reliable and detail-oriented with excellent organizational and time management skills, capable of managing high volumes of tasks and inquiries, including order processing.
• Strong analytical, creative, and practical problem-solving abilities.
• Ability to thrive in a fast-paced environment while handling multiple projects simultaneously.
• Able to work effectively with multiple vendors and products for outsourcing.
• Experience in procurement, sourcing, or vendor coordination, along with familiarity with Incoterms, payment terms, and purchase order management, is considered an asset
• Reliable, self-motivated, and goal-oriented, with a proactive mindset toward identifying and improving operational processes and workflows.
• Capable of effectively working within a team structure - we need a team player!
• Available full-time Monday to Friday, for shifts between 9:00 am – 5:00 pm (Eastern Standard Time), with flexibility if required.
• Reliable high speed internet access and computer

DIVERSITY & INCLUSION

StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

HOW WE HIRE

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within StickerYou.

This opportunity is offered through HighlightTA, the on-demand talent team supporting StickerYou's growth.

Connect with us and learn more

StickerYou on LinkedIn https://www.linkedin.com/company/stickeryou/

HighlightTA on LinkedIn https://www.linkedin.com/company/highlightta/