Team Lead - Transitions

• Handling multiple transitions and projects across MGSC (planning, tracking, periodic review, monitoring, risk management)
• Plan and schedule project deliverables, goals and milestones.
• Define requirements and plan project lifecycle deployment through coordination of project kickoff
• Stakeholder and customer management
• Supporting in FTE forecasting for new transitions and FTE billing
• Defines resources and schedule for project/program implementation
• Create strategies for proactive risk mitigation and contingency planning
• Manage Projects within the budgeted cost, timely escalation of issues and their resolutions
• Project Transparency – daily/weekly/monthly updates and project progress reported as per agreed schedule
• Supporting service management team and ensuring 100% accurate reporting as per agreed timelines
• Report Automation and drive efficiencies
• Identifying and working on new/existing projects leading to business efficiency

• Build strong customer relationship across all customer segments
• Identify potential risks & challenges  and measures to mitigate them
• Drive Efficiencies & identify improvement areas wherever possible
• Supporting the team with the responsibility for mentoring & developing the potential talent pool
• To support, motivate & review team performance
• Ensuring discipline, professionalism & caring attitude within the team that helps foster a strong team

What gives you an edge/ Impact you will make if you have

• Broad understanding of solutions that can be performed from a GSC
• Project Management aptitude and skills
• Excellent & Proactive communication skills both written & verbal
• Hands on with preparing presentations using MS PowerPoint
• Hands on with using MS Teams for collaboration
• Good office computing using MS Excel
• Solution oriented attitude