Payment Collection Agent

Role Summary:

The incumbent is responsible for managing the collection of client dues and client follow-up.

Main Duties

• Collect client payments
• Reconcile daily cash receipt after end of day
• Deliver needed documents (statement of accounts, credit notes, invoices, delivery notes) to clients and submit signed copies to Collection Coordinator
• Report counter readings to Account Manager or Collection Coordinator
• Assist customers with any issues regarding their accounts and coordinate with corresponding Account Manager
• Report client issues to Collection Coordinator or Account Manager when needed
• Report customer claims to Collection Coordinator or Account Manager, or place a direct complaint task when appropriate
• Respond to ad-hoc requests in a timely manner

Qualifications:

• Lebanese or Technical Baccalaureate (BT)
• Fluent in spoken and written Arabic, with basic foreign language knowledge

Technical knowledge, skills & abilities required:

• Familiar with functionality of PDAs

Soft skills required:

• Honest and trust-worthy
• Attentive
• Good customer service skills
• Flexible and able to work to tight deadline.