Resort Operation Manager

Key Responsibilities:

• Operational Oversight:

  • Supervise and coordinate daily resort operations across all departments.

  • Ensure all departments work together efficiently to deliver exceptional guest experiences.

  • Monitor and improve operational workflows and service standards.

• Staff Management:

  • Hire, train, schedule, and evaluate resort staff.

  • Foster a positive work environment and motivate teams to achieve performance goals.

  • Ensure compliance with HR policies, labor laws, and safety regulations.

• Guest Experience:

  • Address guest concerns and resolve issues in a timely and professional manner.

  • Maintain high levels of guest satisfaction by ensuring service excellence throughout the resort.

  • Collect and analyze guest feedback to implement service improvements.

• Budget and Financial Management:

  • Assist in preparing and managing budgets for operational departments.

  • Control operational costs and maximize revenue opportunities.

  • Monitor inventory and order supplies while ensuring cost-efficiency.

• Maintenance and Safety:

  • Oversee property maintenance to ensure all facilities are in excellent condition.

  • Ensure compliance with health, safety, and environmental standards.

  • Conduct regular inspections of resort areas and equipment.

• Strategic Planning and Reporting:

  • Contribute to long-term business planning and development strategies.

  • Provide regular reports on operational performance and KPIs.

  • Coordinate with the General Manager and senior leadership on strategic initiatives.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

• Proven experience (5+ years) in resort, hotel, or hospitality operations management.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Proficiency in property management systems (PMS) and Microsoft Office Suite.

• Ability to work under pressure and handle multiple priorities.

• Flexibility to work weekends, holidays, and irregular hours as needed.