Central Operations Support Executive (PwD)

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on-field support to sellers and audits, stakeholder management, within and outside of the company, rolling out of new processes, and running central control centres.

Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
5. Willing to work on weekends.

Experience: 6 months to 2 years

The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. 

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience with SQL

 

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

Work Mode: Work from Home

Salary range: 3 - 4 LPA