Jobs For Humanity
Customer Service
Company
Role
Customer Service
Location
Job type
Full-time
Posted
11 months ago
Salary
Job description
- Respond promptly and effectively to customer inquiries via phone, email, and chat, striving for first-contact resolution
- Provide accurate information about our products, services, and policies to customers
- Process orders, refunds, and exchanges in a timely and accurate manner
- Identify and escalate complex issues to appropriate departments while keeping customers informed of progress
- Maintain detailed records of customer interactions and transactions using our customer relationship management (CRM) system
- Collaborate with team members to share knowledge and best practices for improving customer service
- Proactively identify opportunities to enhance customer experience and suggest improvements to existing processes
- Stay updated on company products, services, and policies to provide accurate and current information to customers
- Participate in regular team meetings and training sessions to continuously improve skills and knowledge
- Meet or exceed established performance metrics for call handling, customer satisfaction, and quality assurance
- Bachelor's degree in Business Administration, Communications, or a related field
- 1-2 years of experience in customer service or telesales
- Excellent verbal and written communication skills in English; bilingual proficiency (Arabic and English) is highly preferred
- Strong problem-solving abilities and attention to detail
- Demonstrated ability to remain calm and professional under pressure
- Proficiency in MS Office suite and familiarity with CRM systems
- Exceptional time management and organizational skills
- Customer-focused mindset with a commitment to delivering high-quality service
- Ability to adapt to changing priorities and handle multiple tasks efficiently
- Strong team player with a positive attitude and willingness to learn
- Basic computer literacy and typing skills
