Customer Service Agent

Responsibilities:

• Handle customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
• Provide detailed information about our products and services.
• Assist customers with order placement, modifications, and cancellations.
• Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries.
• Resolve any issues related to delivery, payment, or service dissatisfaction.
• Maintain a high level of professionalism and brand alignment in all interactions.
• Collect and report customer feedback to the management team to improve service quality.
• Participate in training sessions to stay updated on product or policy changes.
• Willingness to work in shifts that could be scheduled during a 24 hour window.

• Bachelor's degree required; recent graduates are encouraged to apply.
• 0-1 years of experience; fresh graduates with no prior experience are welcome.
• Saudi national.
• Fluent in both Arabic and English, with excellent communication skills.
• Preferred typing skills of 40 WPM
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and a customer-focused attitude.

At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.

Join us and be part of this dynamic community that is redefining the food delivery experience!