Account Manager

We are seeking a driven and relationship-focused Account Manager to join our team. In this role, you will manage and grow a portfolio of existing products.. Your mission will be to expand existing licenses, drive cross-product adoptioN, and secure contract renewals, all while working closely with the Customer Success team to reduce churn and maximize long-term customer value. This role is eligible for commission based on quarterly sales quota attainment.

Key Responsibilities:

• Account Management & Growth:
  • Strategic Account Planning: Create and maintain comprehensive strategic account plans that map our solutions to the customer's primary business initiatives, priorities, and key performance indicators
  • Proactively manage a portfolio of accounts across our suite of products . Drive upsell opportunities by expanding licenses, modules, and features. Identify and execute cross-sell opportunities by introducing additional products . Promote new offerings such as Payroll, Analytics, or add-on services.
• Contract Management: Own the full cycle of renewals and contract modifications, including license adjustments, scope changes, and pricing updates. Partner with Finance and Legal to ensure contracts are accurate and compliant.
• Cross functional collaboration: Work closely with Customer Success Managers to monitor account health, address risk indicators, and proactively prevent churn. Support churn management processes when necessary, including communication, contract reconciliation, and exit planning.
• Sales Operations & Reporting: Maintain detailed records of account activity, renewal timelines, and pipeline progress in the CRM (e.g., Hubspot). Provide regular forecasting reporting on quota attainment, pipeline velocity, and at-risk accounts to sales leadership.

 

• 3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.
• Strong business acumen, with the ability to understand and align with a customer's strategic goals by leveraging financial reports and market data.
• Proven success meeting and exceeding quotas through upselling and cross-selling.
• Experience with contract negotiations, renewals, and license model management.
• Strong collaboration and communication skills to work effectively across sales, support, product, and success teams.
• Comfort discussing technical workflows and solutions with customer stakeholders in operations or production.
• Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).
• Strong understanding of the manufacturing, woodworking, or millwork industry is a plus.

 

 

Accessibility & Work Environment

INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.

Accessibility & Work Environment

INNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended periods of screen time and frequent communication through digital tools. Work may be performed remotely or in an office setting, depending on the role and location. We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions.

Equal Opportunity Employer

INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Location Eligibility Notice

This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates residing in certain U.S. states.

Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.

At this time, candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.