FIELD CUSTOMER SERVICE REPRESENTATIVE

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide customers with the highest levels of service and professionalism and ensure customer satisfaction while following Public Storage procedures
• Engage with customers daily
  • Communicating with existing customers to resolve their rental units and/or payment issues.
  • Initiate and/or answer delinquent customer calls with goal of obtaining full payment.
• Perform administrative duties including: processing customer move outs, complete multiple property walks, and review property camera footage.
• Adhere to shift schedule and availability for calls, meetings, and training
• Perform other duties as assigned.

Physical Requirements:

• Efficiently take customer calls, communicate verbally with clarity and professionalism.
• Use a computer with precision and speed: Use a keyboard and mouse comfortably while sitting for extended periods.
• Ability to transport lift/move items weighing up to 35 pounds.
• Should be able to walk in/around facilities in outdoor environments, including climbing stairs and opening large doors.

QUALIFICATIONS /EXPERIENCE/ KNOWLEDGE:

• Successful candidates may have prior customer service experience from call centers, hospitality, banking, or in the self-storage industry.
• Excellent customer service and communication skills.
• Ability to multitask; type while talking and moving from administrative to live calls.
• Phone and computer proficiency, including Microsoft-based computer programs.
• Skills in languages other than English are a plus.

 

CERTIFICATES, LICENSES, REGISTRATIONS:

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!

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