Apexon
Helpdesk Support
Salary
Job description
Role Title: IT Help Desk
Position: 1
Location: New Castle, DE.
Required Skills:
- Problem-solving skills.
- Analytical skills.
- Customer service experience.
- Patience.
- Excellent communication skills, written and verbal.
Responsibilities:
- Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
- They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
- Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved
All your information will be kept confidential according to EEO guidelines.
