Global Account Quality Manager

1.Special Characteristics Management / CSR Handling

Responsible for the Global Alignment within the OEM Account

Procurement of Customer Documentation to Continental Organization

Translate CSR into Internal Specifications on Global Level  (PoMS)

Responsible for collecting and ensuring all customer requirements are available and negotiated

Ensure required input into the Launch process, including via List of Special Characteristics

Customer Portal/IT Tool  Administrator/Key User and Trainer for Account

Support account specific contract review process on a Global Basis

CoP internal testing requirements: 

• Maintain CoP Test Requirements, 
• monitor results, 
• initiate corrective actions on Global Level"

2.Problem Solving

Ensure that CAT Entries are created and maintained as required due to Customer Complaints and Returns

Participate in Lessons Learned Process (Assist LL Creation and Implementation)

Customer communication -  lead Account communications across Regions  (1 Voice to Customer)

Lead/Assist Problem Solving activities within region

3.Global APQP / PPAP

Support PDT and AE in quality related topics

Develop and Maintain Global APQP Process Setup within Account

Create Global PPAP standard package

Support and ensure submission PPAP Documentation with Customer

Support launch management 

4.Customer Satisfaction

Procure Customer Satisfaction Data for Continental Organization

Create/Maintain/Publish Global Customer Scorecard

Tracking and follow up of Action items

Lead of risk and opportunity evaluation based on customer expectation

Lead Regional Improvement activities for Customer Satisfaction

5.OE Customer Audits

Organize, accompany customer audits in cooperation with QM Organization

Submission of Self Assessment surveys to Customer 

Represent account during external audits (IATF 16949)

Maintain Global OEM Audit Sharepoint, Tracking and Follow up of Action Plans

Account expert for all Audit formats for the OE Customer on Global level

Training and qualification across the organization

6.OE tCMS

Preparation of needed material for concern assessment, L1 and L2 escalation meetings as needed

Support and participation in tCMS processes

Preparation and conduction of customer communication as needed

7.Change Management

Support OE change management process as change owner

Ensure re-PPAP or re-APQP according to the OE change management process

8.Continuous Improvement

Support OE QM Process deployment team with relvant input to spport continuous improvement

Overall tire performance characteristics

Overall knowledge of tire processes (R&D, manufacturing and logistics)

Automotive Quality Standards: IATF 16949:2016 / VDA 6.3

Automotive Core Tools (APQP, FMEA, SPC, PPAP, MSA)

Structured Problem Solving Technologies (8D, 5-why, etc.)

Understanding the customer specific requirements

Application of D-FMEA, P-FMEA and Control Plan in Tire Development process

Resilience, interpersonal skills, Conflict management

Social competence to develop a close relationship/ trust with the customer

Fluent in & English language and appropriate customer local language