Sr Customer Experience Analyst

• Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets and customers in order to identify the specific CX needs.
• Manage the CX projects with internal stakeholders, suppliers and/or 3rd party companies. Ensure the projects are well stabilished and are following a feasible business plan.
• Develop written and visual material related to CX initiatives.
• Dissiminate CX initiavies throughout our dealership and/or internal parties.
• Alocate time to be the CX specialist in our organization. Provide specific trainings to the dealership in face-to-face sessios when needed. Be avaliable to travel up to 30% of the time.
• Manage the CX KPIs, ensuring the projects and/or initiatives have a proper way to be measured (before implementation and after implementation).

• Experience in CX policies and strategy creation
• Experience in consumer behavior studies and feedback/review tools
• Experience in the automotive segment: car dealerships, tire dealerships, auto service shops.
• MS-Office advanced userLMS, eLearning and Learning experience
• Traveling up to 30% of the time
• Advanced in English
• Advanced Spanish - desirable
• Project management methods

Ready to drive with Continental? Take the first step and fill in the online application.