Chef Concierge

Chef Concierge

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assign sufficient manning to cater for daily operational needs
• Planning of VIPs and limousine movement for arrivals and departures and ensuring operational efficiency
• Ensure smooth running of Lobby Greeter lobby duties in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
• Handle guest issues when needed
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Plan and review rosters to ensure productivity goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
• Have Lobby/Driveway presence to ensure operations are in order, guests assistance required is rendered accordingly and colleague’s service standards are met
• Consistently offer professional, engaging and friendly service
• Lead a Heartist® approach to guest experience/service with the team
• Be part and take an active role in the Singapore Society of the Golden Keys
• Planning, reviewing, training, monitoring, evaluation and counseling of employees
• Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
• Attend any department and operational meetings
• Handling and investigation of guest requests/complaints
• Ensure grooming standard set by the hotel at all times
• Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
• Ensure department compliance with safety and security procedures at all times
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service

 

Qualifications:

• Member of Les Clefs d’Or (Society of Golden Keys, Singapore)
• Minimum 2 years of relevant experience in similar position
• Outstanding guest interaction, interpersonal and communication skills
• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
• Strong organizational skills
• Read, write and speak English fluently. A second language would be an advantage
• Must have a friendly and engaging service attitude
• Possess good guest relations skills, confident, clear English
• Focused on customer service, detail oriented in training, development and performance management
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Build partnerships with other departments to ensure that guests’ needs are attended to promptly
• Interpersonal skills to deal with guests and colleague issues
• Posses drive, initiative and must be able to work independently