Customer Service Representative

We are seeking a motivated and detail-oriented Customer Service Representative to join our team in Boston. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are handled efficiently and professionally. You will play a key role in maintaining customer satisfaction and supporting the overall success of the organization through exceptional service delivery.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions
• Provide accurate information regarding products, services, and policies
• Resolve customer concerns with professionalism and efficiency
• Maintain detailed records of customer interactions and transactions
• Collaborate with internal teams to ensure timely resolution of issues
• Support administrative tasks related to customer service operations
• Uphold company standards for quality and customer satisfaction

• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Professional demeanor with a customer-first mindset
• Organizational skills and ability to maintain accurate records
• Basic computer proficiency and ability to learn new systems

• Competitive salary
• Growth opportunities within the company
• Supportive and collaborative work environment
• Ongoing training and professional development
• Stable full-time position with long-term potential