Associate System Administrator (Clarksville / Local / On-site)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VCH Technology Services

Job Summary:

This role manages server operating systems and infrastructure components for computing environments with some guidance. Provides help desk support services across the Clarksville hospital for basic IT support, systems administration, networking, performance tuning, monitoring and capacity planning while adhering to enterprise ITIL processes and procedures. Enforces policies and procedures for maintaining the security and integrity of the system and ensures the system meets availability and disaster recovery requirements.

(Note: this role is on-site at the Clarksville Vanderbilt hospital)

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KEY RESPONSIBILITIES

• Provides help desk support services
• Supports business computing environments.
• Administers and manages systems.
• Provides technical guidance to others.
• Follows relevant security policies and regulatory governances.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

REQUIREMENTS

• IT Help Desk or IT support experience

• Strong customer service skills & ability

• Bachelor's degree, preferably in Information Technology or Computer Science

• Local to the Clarksville, TN area

TECHNICAL CAPABILITIES
• Server Monitoring and Tuning (Fundamental Awareness): Has exposure, light experience, or past experience working with performance data and knows how to get metrics data if directed by others. Can perform basic tracking of performance metrics, CPU utilization.
• Server Security (Novice): Has detailed knowledge of the functionality of security systems and understands how they work and interface with data, applications and systems. Able to explain and document the functionality of security requirements and how they relate to the business and an information security program.
• Server Installation and Upgrade (Fundamental Awareness): Demonstrates a working knowledge of the utility programs required for installing and upgrading assignment-related software. Has a working knowledge of appropriate operation systems and access methods.
• Server Administration (Fundamental Awareness): Has training, direct exposure, light experience, or past experience working with the skill.
• Network Operating Systems (Fundamental Awareness): Familiar with basic commands necessary to start and inquire on execution status of other processes. Can list content of files and directories. Looks to supervisor for answers to more complex questions.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance. Problem Solving/ Complexity of work: Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement. Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements. Team Interaction: Individually contributes to project/ work teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas. - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.- Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively :- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation: - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.- Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

Less than 1 year

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.