Loss Prevention Supervisor

We are seeking a detail-oriented and decisive Loss Prevention Supervisor to join our security team in Riyadh, Saudi Arabia. In this pivotal role, you will lead loss prevention initiatives, supervise security personnel, and maintain a safe environment for guests and employees. You will combine analytical thinking with assertive leadership to minimize loss, investigate incidents, and coordinate emergency responses. This position offers the opportunity to make a meaningful impact through collaborative problem-solving, transparent communication, and a commitment to operational excellence.

• Supervise, train, and mentor loss prevention staff assigned to your shift, fostering a collaborative and supportive team environment
• Monitor and patrol assigned areas to provide a safe environment for guests and employees while minimizing opportunities for loss or damage
• Anticipate potential security risks and respond promptly to disturbances, prohibited conduct, and emergency situations
• Conduct thorough investigations into theft, lost items, noise complaints, assault complaints, and other guest or employee incidents; complete detailed documented reports
• Maintain vigilance of surveillance cameras, monitors, and alarm panels; demonstrate proficiency in their operation and respond appropriately to alerts
• Coordinate and manage all fire alarms and emergency situations within the property in accordance with established protocols
• Investigate duress alarms and suspicious persons on property; demonstrate comprehensive knowledge of applicable codes and procedures
• Receive and prioritize radio and telephone reports of emergency situations; determine nature, location, and priority; promptly dispatch emergency response and backup as necessary
• Respond to scenes of guest or employee accidents; administer first aid/CPR as required; communicate essential information to emergency medical services
• Manage the lost and found items program; document, organize, and store items; coordinate return of lost items to guests
• Conduct health screening for all employees, contractors, and visitors entering the property; issue badges for contractors and maintain accurate records
• Issue radios and keys to designated personnel; maintain accurate records and ensure safekeeping of all equipment
• Inspect employee packages, purses, and bags as employees enter or leave the property
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
• Maintain awareness of scheduled group activities, house count, hours of operation, fire and emergency procedures, and business continuity plans
• Resolve safety hazard situations and ensure compliance with state regulations and hotel guidelines
• Report to local authorities when situations warrant; document all guest and employee incidents transparently
• Maintain positive guest relations at all times; respond promptly to guest inquiries and resolve complaints ensuring satisfaction
• Demonstrate proficiency with fire alarm enunciator panels and maintain familiarity with building locations, emergency telephone numbers, and available emergency services

• 3-5 years of experience in loss prevention or retail security
• Supervisory experience preferred
• Bachelor's degree in Criminal Justice, Security Management, or related field preferred
• Loss Prevention Certification (LPC) or similar certification preferred
• Proficiency in loss prevention techniques and security systems
• Strong analytical and problem-solving skills
• Excellent leadership and team management abilities
• Effective communication skills, both verbal and written
• Proficiency in Microsoft Office suite and data analysis tools
• In-depth knowledge of retail industry and loss prevention best practices
• Understanding of local laws and regulations related to security and loss prevention
• Ability to handle confidential information with discretion
• Fluency in Arabic and English
• Flexibility to work various shifts, including nights, weekends, and holidays

Your Team and Working Environment:

Join our dedicated and vigilant team as a Loss Prevention Supervisor, where leadership, attention to detail, and safeguarding company assets are at the core of everything we do. In this dynamic and responsibility-driven role, you’ll lead a professional team focused on preventing loss, ensuring safety, and maintaining a secure environment. Surrounded by committed colleagues who value teamwork and integrity, you’ll play a key role in protecting our people and property—one proactive measure at a time.

Our Commitment to Diversity & Inclusion:

We are committed to fostering an inclusive and diverse workplace where everyone feels respected, supported, and empowered to grow. Regardless of background or experience, we celebrate individuality and provide equal opportunities for all team members to thrive and succeed.