Executive Housekeeper

We are seeking an experienced and dynamic Executive Housekeeper to join our hospitality team in Jaipur, India. In this leadership role, you will oversee all housekeeping operations, manage a dedicated team of professionals, and ensure exceptional cleanliness and guest satisfaction standards across all hotel facilities. As a key member of our management team, you will combine operational excellence with genuine care for both guests and staff, fostering a positive work environment while maintaining the highest standards of service and hygiene.

• Lead, supervise, and mentor the housekeeping team, fostering a collaborative and inclusive work environment that promotes professional growth and high morale
• Develop and implement standard operating procedures for housekeeping tasks, ensuring consistency with hotel policies and industry best practices
• Conduct daily briefings with housekeeping staff to communicate priorities, tasks, and performance expectations
• Inspect all guest rooms, common areas, and housekeeping facilities to ensure they meet established cleanliness, safety, and hygiene standards
• Manage department scheduling and personnel allocation based on occupancy forecasts and business demands to optimize operational efficiency
• Monitor inventory levels and approve requisitions for guest supplies and housekeeping materials, ensuring cost-effective consumption and waste reduction
• Collaborate with other departments, particularly Front Office, Engineering, and Laundry, to maintain accurate room status and coordinate seamless operations
• Address guest complaints and concerns with empathy and professionalism, ensuring prompt resolution and guest satisfaction
• Provide specialized attention to VIP guests, priority members, and repeat guests to enhance their experience
• Develop and deliver training programs to ensure staff possess the skills and knowledge necessary to perform their duties efficiently and professionally
• Maintain strict adherence to departmental and organizational budgets, controlling expenditures and implementing cost-saving initiatives
• Ensure all staff maintain professional appearance, proper uniforms, and adherence to grooming standards at all times
• Conduct performance reviews and provide constructive feedback to support staff development and accountability
• Remain flexible and adaptable, taking on additional responsibilities as needed to meet evolving business demands and guest service requirements
• Serve as a brand ambassador, embodying organizational values and maintaining exemplary professional conduct both within and outside the workplace

• Minimum 10 years of progressive experience in housekeeping operations and hotel management
• Bachelor's degree or Diploma in Hospitality Management, Hotel Administration, or related field
• Proven strong leadership and team management skills with the ability to motivate and develop staff
• Fluent English language proficiency, both written and verbal
• Comprehensive knowledge of housekeeping standards, protocols, and best practices
• Demonstrated expertise in budget management, cost control, and financial planning
• Proficiency in inventory management and procurement processes
• Strong organizational and time management skills with meticulous attention to detail
• Excellent interpersonal and communication skills for effective collaboration across departments
• Proven ability to resolve conflicts and handle guest complaints with empathy and professionalism
• Knowledge of health, safety, and hygiene regulations and standards
• Computer literacy and experience with hotel management systems and software
• Ability to work flexible hours, including weekends and holidays as required
• Physical capability to perform duties and inspect facilities throughout the property
• Demonstrated commitment to customer service excellence and guest satisfaction
• Problem-solving mindset with the ability to make decisive decisions in challenging situations
• Resilience and adaptability in a fast-paced, dynamic hospitality environment