Customer Service Representative (Level III)

Position Details

Job Title: Customer Service Representative (Level III)

Industry: Banking and Finance

Location: 2565 W Chandler Blvd Chandler, AZ 85224

Duration: 8 months with possible extension

Wok Hours: 40 hours a week

Description

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• May require advanced knowledge of the organization, products and/or services
• Must have good communication and problem-solving skills
• May research issues or transfer to a research function
• May involve cross selling or up selling of other financial products
• Handles customer calls with somewhat more complexity

Requirement

• Candidates MUST have a completed 4 year degree.

Highly prefer candidates that are: 

• Accounting/Finance experience
• Highly motivated to build a career at Bank of America
• Able to work 40 hours per week (or more)

To know more about this opportunity, please contact:

Paul Aton 973-232-1097