Customer Service Representative

Position Details: Job Title – Customer Service Representative Duration – 4-6 Months (with a possibility of an extension) Location – Eagan, MN

Key Responsibilities

• Has daily interaction with customers and plays a pivotal role in maintaining a positive customer relationship through customer inquiries via phone, email, chat, etc.
• Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes.
• Ensure each customer contact is handled in a manner consistent with the Client’s brand and values to maintain customer satisfaction and retention.
• Use analysis along with policies and procedures to resolve customer issues.
• Assist with department projects as needed.
• Performs other related duties as identified or assigned.

Qualifications, Experience, Knowledge and Skills

• Customer service experience required, preferably in a call center environment.
• Professional attitude and strong service orientation.
• Effective analytical and decision-making skills.
• Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers.
• High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment.
• Strong organizational, problem solving, and time management skills required.
• Working knowledge of computer systems including but not limited to MS office products.

If you are interested please contact NEHA KALIA (Technical Recruiter) at 973-929-6883