Project Manager experience with retail & call centre

Job ID : BCEJP00013908

Role : Manager, Channel Support

Location : 5099 Creekbank Rd Mississauga Ontario CAN L4W5N2

Duration : 6-12 Months

Description:

Mobile Devices & Logistics team is seeking an individual with management level business process, data analysis and reporting skills.

Critical qualifications and competencies include:

• Minimum 3 years’ experience in Retail and Call Centre support

• Experience in the mobile / telecom service industry

• Strong data analytical, root cause analysis, and reporting

• Creative problem solving, planning, and execution

• Demonstrated project management experience

• Excellent communication & presentation skills

• Experience managing virtual teams and resources

• Proficient in MS Office (Word, Excel, PowerPoint)

Accountabilities:

• Data mining, analysis, and reporting

• Execution and management of ongoing and planned projects and initiatives

• Management of internal and external resources

• Escalation management and executive communications

Preferred Qualifications/Competencies:

• Post-secondary degree in Business, Engineering, IT or related field.

• Project Management (PMP) certification

• Business Analysis / Lean Six Sigma experience

• Bilingual ENG/FR (written and verbal) an asset

• Bell, Virgin, The Source Retail Store experience

Regards,

Happy Singh

Sr.Technical Recruiter

Office: 972-455-8296

happy.singh(@)mcpsinc.com

Thanks and Regards,

Happy Singh

Office: 972-455-8296

happy.singh(@)mcpsinc.com