Service Delivery Manager with software domain background

Roles & Responsibility

*Job Description

Background

• Should have around 12-15 yrs of experience in IT industry of which 5+ years should be as a DM in Product Engg. Services
• Experience in managing large projects (50+ member teams)
• Prior experience in hands on Tech/Dev roles
• CSM/PMP/Prince2 certified

Responsibilities

• Primarily responsible for onsite project and activity oversight and a point of local contact (across multiple customers and projects)
• Familiarity with technologies involved – ( Cloud Engg., DevOps, Dev&Test) essential
• Responsible for coordinating onsite resourcing and fulfilment with the recruitment team
• Responsible for onsite Project profitability(GOM)
• Close coordination with offshore delivery teams for project and delivery coordination
• Focus on margin improvement, strategy formulation, planning and sales support as needed
• Should work with the Sales team on proposals, SOWs and contracts closures
• Institute governance processes, knowledge mgmt. and relevant quality improvement initiatives
• Capture the knowledge resident in existing projects into reference-able artefacts as required

Thanks and Regards,

Happy Singh

847 258 9595 Ext:- 408

happy.singh(@)itconnectus.com