Job Opening for Kronos Technical Specialist at Columbus OH

1. Kronos Workforce Central Specialist Relevant Experience Mandatory: ⦁ 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience. ⦁ Experience with large workforce use of Kronos (i.e. over 10,000 employees) ⦁ Experience supporting Kronos for union/bargaining unit workforce Preferred: 

⦁ WFC Configuration and alignment with Organization Pay Rules

⦁ WFC Mobile Application Support ⦁ Time Clock Management/Management of Time Cards ⦁ Intouch ⦁ Series 4000 ⦁ Other time capture devices ⦁ Integration to PeopleSoft Application ⦁ BizTalk ⦁ Workforce Integration Manager ⦁ WFC Architecture and Technology support including SQL Server database support ⦁ Public Sector experience ⦁ Application management/outsourcing experience ⦁ Kronos application patch, bundle, or image experience (WFC 7.0 or higher) ⦁ Excellent verbal and written communication skills ⦁ Ability to interface and resolve issues across all levels of an organization ⦁ Writing WFC reports Role Description 

⦁ Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application ⦁ Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application ⦁ Consult on application aspects of break/fix approaches and planned enhancements ⦁ Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application ⦁ Work to understand customer issues and communicate these issues to various stakeholders ⦁ Maintain the Kronos Workforce Central Operation Processes ⦁ Proactively identify and implement service improvements in operational delivery processes ⦁ Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment ⦁ Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation ⦁ Document results of analysis in Event / Incident Management database ⦁ Help drive Kronos Workforce Central performance improvements ⦁ Assist in validating Kronos Workforce Central contract performance ⦁ Customize Kronos software to meet the State’s needs ⦁ Program SQL based queries and views to develop interfaces and customized reports ⦁ Provide program specific training and follow-up support for new agencies ⦁ Develop documentation for the configuration of the software based on discovery and union contracts ⦁ Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software

Preferred Education

 ⦁ 4 year college degree  ⦁ Project Management Professional (PMP) certification ⦁ Kronos WFC training courses (please list)

All your information will be kept confidential according to EEO guidelines.