Local to Raleigh NC_Technical Support(Avaya, HEAT Exp)

We are looking to fill a position for Technical Support who will be responsible for the administration, support, stability, and security of enterprise systems, servers, and networks.

This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications.

Excellent verbal and written communication skills.

Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013.

Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts.

Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers.

Excellent customer service and teamwork skills.

Willingness and ability to work overtime as needed.

Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems software.

Ability to coordinate long-term project planning for large research/development projects. Knowledge of technical specialties to makes significant changes.

Ability to determine applicability in controversial or precedent setting situations..

Ability to direct research and develop new technologies. Knowledge of organizational effectiveness to evaluates feasibility for organizational needs.

In person interview is required for this position. We need local candidates for these positions.