Local to Columbus Ohio_Jr. Help Desk Analyst

Job description:

· Understanding of Desktop Support and Software Licensing Services.

· Uses creativity and innovation to automate and streamline processes and procedures.

· Understands customer support, likes to work with people and can ensure that the customer is satisfied.

· Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.

· Working knowledge of Excel spreadsheets.

· Strong communication/leadership skills.

Mandatory Requirements/Time

· 1 Year I.T experience

· 1Year Troubleshooting experience

· 1 Year experience documenting procedures

Desired Skills/Time

• Service Now experience is desired.

In person interview is required for this position. We need local candidates for these positions.