Customer Cargo Coordination Generalist

Overview: Job Overview We are currently seeking a dedicated CCC Generalist (or Specialist depending on the candidate's experience) to join our team on a 12-month fixed-term contract. The successful candidate will be responsible for supporting the smooth operation of CCC (Customer and Cargo Coordination) functions, ensuring high-quality service delivery, and collaborating with cross-functional teams to meet operational goals. This is a temporary role with clear deliverables and opportunities to contribute to the team’s success. Job Description Key Responsibilities Customer Coordination Customer Interface Act as primary customer interface developing customer focus and relationships Respond to all general customer enquiries Record and respond to customer feedback/complaints and actively follow up Support account management for nominated customers Monitor customer KPIs and seek corrective action to ensure adherence to performance targets. Budgeting / Forecasting Contribute to preparing budget and long-term forecasts as required Prepare short-term forecasts as required Monitor customer forecasting and delivery performance Bookings Inform customer of Lines shipping requirements Input booking information and correct charges into relevant system Input and update Customer Agreements and SharePoint as appropriate Update booking with correct cargo details Inform customer of booking status FMC compliance as required Compile final booking lists/load lists Complete post-loading cargo tallies, investigate anomalies and circulate Communicating with Terminals and Operations Team Cargo Coordination Develop and manage cargo allocation plans in alignment with capacity management Identify potential space challenges and pro-actively provide solutions Follow up on space availability, deliveries and waitlisted cargo Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance the ability to prioritize and optimize use of space allocations Play an active role in implementation and execution of customer prioritization and optimal cargo mix decisions Monitor volume levels and provide input on optimal routing and port rotation across the trade. Guide vessel scheduling based on customer requirements Ability to foresee, identify, and initiate actions to support higher earnings General Work with CCC on other trade units to share, derive and implement best practices for CCC processes and customer-related routines. Act as back-up for CCC in other Trade units as required/needed Job Requirements Requirements & Qualifications Native Chinese speaker or same level of fluency in Chinese. Proficient in both oral and written English. 2-5 years’ experience is preferred. Understanding of Ocean Transport dynamics Overall understanding of automotive industry Profit-minded and customer-oriented minded Internal coordination skills to come up with collective response to the Customer Ability to adapt to changing circumstances Strong analytical skills and attention to detail Pro-active and self-motivated Highly flexible, collaborative and adaptable – ability to foster an agile and inclusive working environment and work across teams ABOUT US Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics. We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future. OUR COMMITMENT TO EQUAL OPPORTUNITIES We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities. Apply today, and let’s keep the world and your career, moving together. Key Responsibilities Customer Coordination Customer Interface Act as primary customer interface developing customer focus and relationships Respond to all general customer enquiries Record and respond to customer feedback/complaints and actively follow up Support account management for nominated customers Monitor customer KPIs and seek corrective action to ensure adherence to performance targets. Budgeting / Forecasting Contribute to preparing budget and long-term forecasts as required Prepare short-term forecasts as required Monitor customer forecasting and delivery performance Bookings Inform customer of Lines shipping requirements Input booking information and correct charges into relevant system Input and update Customer Agreements and SharePoint as appropriate Update booking with correct cargo details Inform customer of booking status FMC compliance as required Compile final booking lists/load lists Complete post-loading cargo tallies, investigate anomalies and circulate Communicating with Terminals and Operations Team Cargo Coordination Develop and manage cargo allocation plans in alignment with capacity management Identify potential space challenges and pro-actively provide solutions Follow up on space availability, deliveries and waitlisted cargo Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance the ability to prioritize and optimize use of space allocations Play an active role in implementation and execution of customer prioritization and optimal cargo mix decisions Monitor volume levels and provide input on optimal routing and port rotation across the trade. Guide vessel scheduling based on customer requirements Ability to foresee, identify, and initiate actions to support higher earnings General Work with CCC on other trade units to share, derive and implement best practices for CCC processes and customer-related routines. Act as back-up for CCC in other Trade units as required/needed Requirements & Qualifications Native Chinese speaker or same level of fluency in Chinese. Proficient in both oral and written English. 2-5 years' experience is preferred. Understanding of Ocean Transport dynamics Overall understanding of automotive industry Profit-minded and customer-oriented minded Internal coordination skills to come up with collective response to the Customer Ability to adapt to changing circumstances Strong analytical skills and attention to detail Pro-active and self-motivated Highly flexible, collaborative and adaptable - ability to foster an agile and inclusive working environment and work across teams ABOUT US Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics. We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future. OUR COMMITMENT TO EQUAL OPPORTUNITIES We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities. Apply today, and let's keep the world and your career, moving together.