TPA Administrator – Group Benefits Programs

Key Responsibilities – Group Benefits Administration

• Administer enrollments, changes, and terminations
• Maintain data accuracy across systems
• Meet SLA and KPI standards
• Support onboarding and implementations
• Resolve eligibility and coverage discrepancies

Billing and Financial Management

• Manage billing cycles
• Perform reconciliations
• Resolve variances with finance and carriers
• Support audits

Client, Advisor and Carrier Relations

• Act as operational contact
• Handle complex inquiries
• Support advisor relationships
• Provide administrative recommendations

Technology and Process Optimization

• Use Segic platform and Microsoft 365 tools
• Support automation initiatives
• Participate in system improvements

Qualifications

Education

• University degree or equivalent experience
• Asset: CEBS / GBA designation

Experience

• 2 to 4 years in group benefits or TPA services
• Experience with SaaS platforms and implementations

Technical Skills

• Advanced Microsoft 365 (Excel, Power Query, Teams, SharePoint)
• Experience with HRIS / benefits platforms

Core Compentancies

• Bilingual French and English (asset)
• Client-focused mindset
• Strong analytical skills
• Excellent organization and attention to detail
• Team collaboration and leadership

At Segic, we value the sharing of ideas and expertise. We believe that collaborative creation and freedom of thought drive innovation. You are at the heart of our company’s mission, nothing less. If you enjoy teamwork and tend to see the glass half full, send us your résumé. We look forward to discovering what makes you stand out!