Credit Specialist 1

As a Credit Specialist 1, you will be responsible for reviewing national, non-national, and miscellaneous accounts prior to collection agency placements. Responsible for contacting customers in a final attempt to collect outstanding debt.

Create formal payment plans, obtain customer signatures, and negotiate settlements. Generate and mail collection and payment plan letters to customers. Follow up with customers after letters have been issued, and continue to follow up until all funds have been collected. Process check by phone payments and provide links to collect credit card payments as needed. Work in customer portals or pay agent web portals to access payment information and/or status. Utilize online resources to obtain customer information as needed, and update all customer contact information when necessary. Update and maintain collection system notes, and document all collection efforts. Identify outstanding core problems without direct supervision, and consistently follow up on all accounts. Interact with Support Center associates in Pricing, Traffic, Claims, and Legal Services on a daily basis. Also interact with service center associates, Account Managers, National Account Managers and external customers daily. Contact service centers for delivery status updates. Enter cancellations and freight bill corrections as needed. Review trial credit accounts to ensure terms and conditions are being met. Advise customer and sales team if terms are not met. Follow credit review, small balance, and trial credit processes to identify files that need to be referred to an outside collection agency. Review miscellaneous accounts for billing and coding errors.

For this role, you will need to have a High School Diploma or GED. We prefer for you to have previous credit and/or collections experience. Previous experience in the transportation industry is also preferred. 

Work ShiftFirst Shift

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