AVP Business Unit Specialist GR COO

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

We are seeking a highly motivated and detail-oriented Business Unit Specialist to join our dynamic program team. In this role, you will act as a key liaison between various stakeholders, including the development team, and senior management, to ensure the successful delivery of the program. Your primary responsibility will be to serve as a bridge between business requirements and technical execution. If you are a adaptable, creative problem-solver, possess excellent communication skills, and have a passion for driving business growth, we would love to hear from you!

Job Responsibilities

• Collaborate with stakeholders to define/document and prioritize business requirements, ensuring alignment with Program strategic goals and objectives.
• Act as the main point of contact between the business unit and the product development team, facilitating effective communication and information exchange.
• Gather and analyze market research, customer feedback, and competitive intelligence to identify opportunities for product improvement and innovation.
• Develop a comprehensive understanding of end-to-end customer journey - needs, pain points, and preferences to develop the TOM user process.
• Create and maintain detailed product roadmaps, ensuring clear visibility into the module’s development timeline, milestones, and dependencies.
• Collaborate with cross-functional teams/ country end user to ensure effective launches and ongoing support.
• Conduct regular product demonstrations, playbacks and presentations to stakeholders/ users
• Develop business Case / justification for the change to the module.
• Coordinate user acceptance testing (UAT) and gather feedback to drive iterative product enhancements.
• Monitor and analyze key performance indicators (KPIs) to assess product performance, identify areas for improvement, and make data-driven recommendations.
   

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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