Account Manager (Corporate Accounts)

Job Description: The Account Manager will handle corporate accounts end to end managing collections and billing, driving renewals, executing upsells, and recovering at-risk or churned clients. You will be the primary liaison, ensuring client satisfaction and revenue growth while maintaining compliance.

Key Responsibilities

• Collections & Billing ● Manage timely billing cycles: issue invoices, statements of account (SOA), and follow up payments. ● Contact clients via phone/email for overdue accounts; develop repayment plans. ● Reconcile payments and credits, collaborate with Finance to resolve discrepancies.
• Renewal and Retention ● Coordinate with internal teams to prepare proposals, campaigns, and pricing. ● Ensure contracts are renewed 30–60 days before expiry.
• Upselling & Cross-selling ● Identify expansion opportunities within existing accounts. ● Develop and present ROI driven proposals for new features or services.
• Stakeholder Management & Client Management ● Build and maintain strong working relationships with key client contacts including finance, procurement, and operational decision-makers. ● Act as the primary point of contact for all billing, collections, and account-related matters. ● Address escalations promptly and collaborate with internal teams to ensure a positive client experience.
• Reporting & Process Improvement ● Maintain accurate data in CRM and other trackers, documenting all client communications and activities. ● Prepare and present weekly and monthly reports on collections status, renewal pipeline, upsell progress, and account health. ● Analyze collection trends, identify bottlenecks, and recommend process improvements to enhance efficiency

Minimum Qualifications: ● Bachelor’s Degree in Business, Marketing, Real Estate, Communications, or a related field. ● Knowledge of accounts receivable processes, billing systems, and credit control best practices. ● Proven track record in renewals, upselling, and client retention. ● Excellent communication, negotiation, and interpersonal skills. ● Experience working with corporate clients in sectors such as telecommunications, banking, fintech, SaaS, logistics, or BPO industries is preferred.