Role Overview

We are looking for a Solutions Architect (ArcGIS) to join our Elastic Platform Operations (EPO)/Managed Services team. In this role, you will lead the design, integration, and ongoing optimization of ArcGIS Enterprise within our customers’ modern cloud data platforms, ensuring scalable, secure, and high-performing managed services. You will collaborate closely with clients, platform engineers, and practice leadership to align data platform architectures with strategic business objectives and phData’s Operational Maturity Framework (OMF) best practices.

Key Responsibilities

Client Delivery

• Own and drive solution architecture and implementation for large-scale cloud data platform and ArcGIS Enterprise initiatives for managed services clients.
• Translate business and geospatial analytics requirements into technical solutions across Snowflake, AWS, Azure, and ArcGIS that align with phData methodologies, standards, and best practices.
• Ensure managed services engagements are delivered on time, within scope, and with measurable improvements in platform performance, reliability, and cost efficiency.
• Drive platform optimization through automation and DevOps best practices, strengthening the scalability, observability, and performance of modern cloud data platforms (e.g., Snowflake).
• Enable seamless integration of ArcGIS within broader data ecosystems, supporting reliable geospatial data access alongside enterprise analytics platforms such as Snowflake.
• Lead performance investigations and tuning across ArcGIS Enterprise and integrated data platforms, identifying root causes and implementing sustainable resolutions.
• Plan and execute upgrades, configuration changes, and high-availability deployments for ArcGIS Enterprise to support resilient, 24x7 operations.

Collaboration & Leadership

• Collaborate with cross-functional partners across infrastructure, data engineering, cloud, and support teams to deliver successful client outcomes.
• Provide technical and strategic leadership during discovery sessions, design reviews, and project delivery for ArcGIS and data platform initiatives.
• Ensure high quality in deliverables through code reviews, documentation, runbooks, testing, and operational governance.
• Partner with practice and account leaders to identify opportunities to expand managed services, optimize platform operations, and standardize delivery patterns.
• Manage multiple client engagements simultaneously, balancing priorities and proactively communicating risks, issues, and recommendations.
• Serve as a trusted advisor to client stakeholders, clearly articulating options and tradeoffs to guide platform optimization and investment decisions.

Practice & Firm Contribution

• Contribute to internal initiatives such as operational runbooks, accelerators, templates, and playbooks that improve the delivery of managed data platforms and ArcGIS services.
• Champion phData’s Operational Maturity Framework (OMF) by promoting best practices for strategy, core operations, and team enablement within client environments.
• Mentor teammates by sharing lessons learned, leading internal knowledge sessions, and contributing to communities of practice around ArcGIS, cloud data platforms, and automation.
• Represent phData with professionalism in all interactions, communicating clearly with both technical and non-technical stakeholders.

About You

You are a strategic, client-focused problem solver who enjoys designing and operating scalable, secure platforms. You combine deep ArcGIS Enterprise expertise with a strong understanding of cloud data platforms and are comfortable leading complex implementations from discovery through steady-state operations. You thrive in a managed services environment, collaborating with distributed global teams, and you are motivated by continuous improvement, automation, and measurable business impact.

Required Qualifications

Experience

• 3+ years of hands-on experience designing, administering, and optimizing ArcGIS Enterprise solutions in enterprise and/or cloud environments.
• 8+ years of hands-on experience architecting, designing, implementing, and managing cloud-native data platforms and solutions, ideally in a consulting or managed services environment.

Technical / Functional Skills

• Strong expertise managing, developing, and administering ArcGIS Enterprise, including installation, configuration, and day-to-day operations.
• Practical experience setting up and managing high-availability ArcGIS Enterprise environments to ensure system reliability and uptime.
• Proven skills in monitoring ArcGIS Enterprise systems for performance and stability, troubleshooting issues, and optimizing system functionality.
• Demonstrated ability to investigate performance issues across ArcGIS Enterprise and related components, identify root causes, and implement durable fixes.
• Proficiency in Python for automation, scripting, and operational tooling to increase efficiency and reduce manual effort.
• Experience integrating ArcGIS with modern cloud data platforms and services (e.g., Snowflake, AWS, Azure) to enable reliable geospatial data access for analytics use cases.
• Proficiency with infrastructure-as-code (IaC) and DevOps tooling such as Terraform or CloudFormation, and CI/CD pipelines (e.g., Bitbucket, GitHub).
• Background in IT operations building and managing scalable, secure platforms aligned with strategic goals, with a focus on continuous performance improvement.
• Active daily use of AI coding tools (Cursor, GitHub Copilot, Claude, ChatGPT, or equivalent) with demonstrated judgment about when to trust, verify, and correct AI-generated output.
• Ability to describe specific engineering tasks completed with AI assistance.

Consulting / Delivery Skills

• Experience delivering projects for external or internal clients in a professional services, managed services, or consulting environment.
• Ability to break down complex platform and geospatial challenges into structured, actionable steps and drive them through to completion.
• Strong written and verbal communication skills in English, including experience presenting to executive stakeholders and producing clear solutions and operational documentation.

Collaboration & Ownership

• Demonstrated ability to work effectively with distributed and cross-functional teams across infrastructure, engineering, and operations.
• Proven track record of taking ownership of outcomes, managing multiple client engagements, and delivering high-quality work with minimal supervision.
• Commitment to customer success, responsiveness, and continuous improvement in managed services environments.

Education

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

Preferred qualifications help candidates stand out but are not required for success in this role.

• Experience in geospatial-heavy or data-intensive industry verticals (e.g., utilities, government, transportation, logistics, natural resources).
• Broad knowledge of enterprise IT environments, including databases, network infrastructures, and security protocols that interact with ArcGIS Enterprise.
• ArcGIS Enterprise Administration Professional or similar ArcGIS certifications.
• Deep knowledge of AWS, Azure, and Snowflake ecosystems, including services such as S3, ADLS, Kinesis, Data Factory, dbt, and Kafka.
• Extensive experience managing enterprise data platforms (e.g., Snowflake, Redshift, Azure Synapse) with strong skills in performance tuning, troubleshooting, and cost optimization.
• Prior experience working in global or remote teams and partnering across US, LATAM, and/or India.
• Contributions to open source, technical communities, speaking, writing, or internal accelerators related to data platforms, ArcGIS, or automation are a plus.
• Advanced degrees or additional relevant certifications (e.g., cloud, DevOps, data platforms) are a plus.

Location & Time Zone Expectations

This role is based in the US and operates primarily in Eastern and Central time zones.

• We are a remote-first company, and you should be comfortable working with a distributed global team.
• Some flexibility may be required to collaborate across time zones with colleagues and clients.
• Client needs may occasionally require flexibility in working hours to support key milestones or workshops.

Why phData?

• Impactful Work: Partner with leading organizations on meaningful data & AI initiatives.
• Collaborative Culture: Work with a supportive, high-performing global team that values transparency, autonomy, and continuous improvement.
• Growth Opportunities: Access to challenging projects, mentorship, and structured development pathways.
• Values-Driven: We prioritize doing the right thing for our clients, our teams, and our community.

Benefits at phData

US:

• Remote-First Work Environment
• 401k plan with company match
• Dental and Vision insurance
• Home Office Equipment Stipend
• Annual stipend for Learning and Development
• Competitive comp, excellent benefits, 4 weeks PTO plan plus 10 Holidays (and other cool perks)